Open Source Support
Open source software is a smart choice for a lot of businesses. It's cost-effective, transparent, and often more capable than commercial alternatives. But running open source in production is a different story than downloading it and following a quickstart guide. When something breaks at 2 AM or you need a feature that doesn't exist yet, you need someone who knows the software inside and out.
That's what we provide. We offer hands-on support, customization, and troubleshooting for select open source products that we know deeply — not a surface-level helpdesk that reads you the documentation.
What We Offer
Our open source support covers the full lifecycle of running these tools in a real business environment:
- Installation and configuration — getting it set up right the first time, tuned for your workload and environment
- Ongoing maintenance — upgrades, security patches, and configuration changes as your needs evolve
- Troubleshooting and incident response — when something breaks or behaves unexpectedly, we diagnose and fix it
- Customization and extension — modifying open source tools to fit your specific workflows and requirements
- Migration assistance — moving from one version to another, or from a commercial product to an open source alternative
Why Work With Us
We don't try to support everything. We focus on the tools we've deployed, managed, and contributed to — software we've used in production ourselves. That means when you come to us with a problem, we've likely already seen it and know how to fix it.
We also understand that open source decisions have long-term implications. We'll be straightforward with you about when an open source solution is the right choice and when it isn't. Our goal is to help you make a decision you'll still be happy with in five years.
If a problem falls outside our expertise or requires more resources than we can commit, we'll tell you before we take your money — not after. We'd rather be honest and help you find the right solution than string you along on something we can't deliver.
Flexible Engagement
Some clients need ongoing support with a predictable monthly cost. Others just need help with a specific issue or a one-time setup. We offer both — whether it's a support agreement or a single engagement, we're flexible about how we work with you.
If you're running open source in production and want reliable support behind it, let's talk.